> For the complete documentation index, see [llms.txt](https://docs.limephone.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limephone.io/ai-receptionist/test-your-ai-receptionist.md).

# Test your AI Receptionist

Run real test calls, review what the AI actually said, and tighten its instructions until you'd trust it with a customer.

Never let a receptionist take its first real call untested. Testing takes five minutes and catches wrong answers, awkward greetings, and missing knowledge before a caller does.

## Test in your browser

The fastest loop is the built-in browser test:

1. Open **AI Receptionist** at [dashboard.limephone.io](https://dashboard.limephone.io).
2. On the agent's card, click **Talk to \<name>**. A test call starts right in your browser — no phone needed. Make sure the agent's toggle is set to **Live**.
3. Talk to it like a stranger would: ask what the business does, your hours, your prices, and one question you *haven't* trained it on.
4. Ask it to take a message, and give a name and callback number.

## Test over the phone

Browser tests check the brain; a phone call checks the whole path — number, routing, and audio quality:

1. From a different phone, call the number connected to the agent.
2. Let it ring through to the receptionist (if the number rings you first, don't answer — the AI should step in per your availability and business-hours setup).
3. Have the same conversation as above and hang up normally.

If the AI never picks up, check that the agent is **Live**, that the number is connected to it, and see [Call issues](https://docs.limephone.io/troubleshooting/call-issues).

## Review the call

Open **Call Logs** in the sidebar and find your test call. Check three things:

* **Recording** — does the voice, pace, and greeting sound right?
* **Transcript** — did it answer accurately, and admit uncertainty instead of inventing facts?
* **AI summary** — did it capture your name, number, and reason for calling correctly?

The **Recent calls** feed on the AI Receptionist page shows the same calls at a glance — summary, outcome, and duration. See [Call Logs & activity](https://docs.limephone.io/calls-and-messages/call-logs-and-activity) for the full review workflow.

## Iterate

For every wrong or missing answer:

1. Click **Edit** on the agent and fix the **instructions** or greeting — or add the missing fact to its knowledge and to **Settings → Business info**.
2. Save. Changes apply to the next call immediately.
3. Test again, asking the exact question it fumbled.

Two or three rounds is normal. Re-test whenever you change instructions, knowledge, voice, or business hours — and once a month, call your own number and listen as a customer would. Details on what to feed it: [Train your AI Receptionist](https://docs.limephone.io/ai-receptionist/train-your-receptionist).