> For the complete documentation index, see [llms.txt](https://docs.limephone.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limephone.io/billing-and-account/account-review.md).

# Account review

We review every new LimePhone account before it goes live. This keeps our numbers trusted by carriers, so your calls get answered rather than flagged as spam.

## How long it takes

**We review new accounts within 1 business day once you've verified your email and phone number.**

You don't need to contact us to start the review. It starts as soon as both are verified.

## What happens during signup

1. **Verify your email.** We email you a 6-digit code.
2. **Choose your number.**
3. **Answer a few questions** about how you'll use LimePhone.
4. **Add your card.** We place a $1 hold to check it. Nothing is charged during your 7-day free trial. Prepaid cards can't be used for a trial.
5. **Verify your phone.** Use a mobile number that can receive text messages.

If you bought a plan on limephone.io instead, you paid at checkout and there's no trial.

Until your account is approved, you'll see a page saying it's being reviewed. Your number is held for you and goes live once you're approved.

## What speeds it up

* **Verify your email and phone** straight away.
* **Answer our confirmation call.** The review page calls the mobile number you verified, so keep your phone nearby.
* **Answer the questions** about how you'll use LimePhone.
* **Use a credit or debit card in your own name.**
* **Sign up from the same country** as your card and phone number, with any VPN switched off.

## Why an account isn't approved

We can't approve an account when, for example:

* we can't reach you to confirm your details,
* the email address is disposable or temporary,
* the use case isn't one we support, such as cold calling, call-centre dialling, bulk unsolicited texts or receiving verification codes.

If we can't approve your account, we email you the reason and refund any payment you made.

## Your free trial during review

If your account is still under review when your free trial ends, the trial simply ends. You are not charged.

## Cancelling while under review

While your account is under review you can't open Settings. To cancel, email **<support@limephone.io>**, or use the billing portal described in [Cancel your subscription](https://docs.limephone.io/billing-and-account/cancel-your-subscription).

## Something stuck?

If it's been more than 1 business day since you verified your email and phone, email **<support@limephone.io>** from the email address on your account.