> For the complete documentation index, see [llms.txt](https://docs.limephone.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limephone.io/billing-and-account/cancel-your-subscription.md).

# Cancel your subscription

Only account **owners** and **admins** can cancel.

## Cancel a paid plan

1. Go to **Settings → Billing**. On mobile, open **More → Billing & Usage**.
2. Scroll down to **Danger zone** and choose **Cancel subscription**.
3. Choose a reason, then choose when the cancellation takes effect:
   * **At the end of billing period** (the default): your plan stays active until the period you've paid for ends. You won't be charged again.
   * **Cancel immediately**: access ends now. You don't get a refund for the rest of the period.
4. Choose **Confirm Cancellation**.

We email you to confirm.

## End your free trial

1. Go to **Settings → Billing**.
2. Under **Danger zone**, choose **End free trial**.

Ending a trial takes effect **straight away**:

* you lose access to your number and the AI receptionist,
* **your number is released** and can't be recovered,
* you **won't be charged**.

## Cancel without signing in

If you can't sign in, or your account is still under review, you can cancel through our secure billing portal:

1. Open [billing.stripe.com/p/login/3cs8zdevwg6bbscdQQ](https://billing.stripe.com/p/login/3cs8zdevwg6bbscdQQ).
2. Enter the email address that receives your LimePhone invoices.
3. Open the link in the email you receive, then choose to cancel your plan.

A cancellation made in the portal takes effect at the end of your billing period, or at the end of your trial. You won't be charged again.

You can also email **<support@limephone.io>** from the email address on your account and ask us to cancel.

## What happens when your plan ends

* **Your phone numbers are released.** They can't be recovered afterwards. To keep a number, transfer it to another provider before your plan ends.
* **Your access is restricted.** Calls and texts stop.
* **Export anything you need first.** Call Logs and Contacts both have an **Export** button.

## Change your mind

Email **<support@limephone.io>** before your billing period ends and we'll keep your plan running.

## Refunds

Cancelling stops future payments. It doesn't refund past ones. See [Refunds](https://docs.limephone.io/billing-and-account/refunds).

## Delete your account and data

Cancelling doesn't delete your data. There's no delete button in the dashboard. To have your account and data deleted, email **<support@limephone.io>** from the account owner's email address and ask us to delete the account. We'll reply to confirm before we delete anything.