Plans & subscription
View, change, or cancel your LimePhone plan from Settings → Billing.
Your subscription is managed in Settings → Billing. Only account owners and admins can make billing changes. The plan page shows your current plan and status at the top — including a Cancellation Scheduled badge if you've cancelled but the period hasn't ended yet.
View or change your plan
Go to Settings → Billing.
Review your current plan and the available plans.
Use the Monthly / Annual toggle to pick a billing cycle — annual is selected by default and each plan card shows the per-month equivalent when billed annually.
Pick the plan you want and confirm. Before confirming you'll see the new monthly total.
Upgrades take effect right away. Annual billing is cheaper per month, and some features (such as 10DLC registration eligibility) may require an annual plan.
Downgrade your plan
Downgrading works the same way — choose the lower plan. Before you confirm, a warning lists what you'd lose on the lower plan. Check that your usage fits the new plan's limits (numbers, members, features) before confirming.
Cancel your subscription
Go to Settings → Billing and scroll to the bottom of the plan page.
Choose Cancel subscription and complete the cancellation dialog.
You'll receive an email confirming the cancellation.
Cancellation takes effect at the end of your current billing period — your subscription stays fully active until then. While a cancellation is scheduled, a card appears on the plan page with a Keep Subscription button that undoes it in one click.
If you're on a free trial, the button reads End free trial instead — ending the trial cancels it in Stripe, so you're never charged when the trial would have converted.
Reactivate a cancelled account
Once the period ends and the account is cancelled, choosing a plan again reactivates it — but you need a payment method on file first; the dashboard will prompt you to add one before reactivating.
A word of caution: releasing your numbers means losing them. If you might come back, consider downgrading instead of cancelling so you keep your number.
FAQ
If I upgrade mid-cycle, when am I charged? Upgrades apply immediately and billing is adjusted through Stripe from that point; your next invoice reflects the new plan.
I cancelled by mistake — how do I undo it? As long as the billing period hasn't ended, open Settings → Billing and click Keep Subscription on the "set to cancel" card. Nothing is lost.
Does cancelling stop charges immediately? No new renewal is charged, but the current period runs to its end and you keep access until then. Ending a trial does stop the future charge entirely — you were never billed.
Do I keep my phone numbers if my subscription lapses? Not indefinitely. Numbers on a cancelled account are eventually released and may not be recoverable. Downgrade rather than cancel if keeping the number matters.