> For the complete documentation index, see [llms.txt](https://docs.limephone.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limephone.io/billing-and-account/refunds.md).

# Refunds

## Our 14-day money-back guarantee

You can ask for a full refund of your **first plan payment** within **14 days** of that payment if you've used **fewer than 30 minutes** of calls.

These aren't covered:

* fees for phone numbers,
* renewal payments.

## How to ask for a refund

Email **<support@limephone.io>** from the email address on your account. Include:

* the email address of the account, and
* the date and amount of the payment.

We check your usage and reply. If the refund qualifies, we refund it to the card you paid with. Refunds usually show on your statement within 5–10 business days, depending on your bank.

A refund doesn't cancel your plan by itself. If you also want to stop the subscription, say so in the same email or cancel it yourself. See [Cancel your subscription](https://docs.limephone.io/billing-and-account/cancel-your-subscription).

## Charges you don't recognise

Card charges show on your statement as **[WWW.LIMEPHONE.IO](http://WWW.LIMEPHONE.IO)**.

If you don't recognise a charge, email support before you contact your bank. We can usually tell you exactly what it was.

## If we can't approve your account

New accounts are reviewed before they go live. If we can't approve an account, we refund any payment made for it. See [Account review](https://docs.limephone.io/billing-and-account/account-review).