Incoming calls

Control what happens when someone calls one of your numbers — who or what answers, on which devices, and how.

Where incoming calls go

Each number decides its own destination. Open Settings → Phone numbers, select the number, and set its Call Routing:

• AI Receptionist — an AI agent answers, takes a message, and can qualify the caller. See AI Receptionist.

• Team member — the call rings a specific member of your workspace.

• External number — the call is forwarded to any outside phone number.

• Voicemail — callers hear your greeting and leave a message. See Voicemails.

Which of your devices ring

When a call routes to you, Settings → Your account → Call Settings decides where it rings — all enabled devices ring at the same time (simultaneous ring):

• Ring in Browser — answer with the web dialer at dashboard.limephone.io.

• Ring via SIP — ring a SIP endpoint or softphone. See SIP dialer.

• External Numbers — ring your own verified phone numbers.

Greetings, whisper, and hours

Also in Call Settings:

• Greeting Type — play a standard or custom greeting to callers before connecting.

• Call Whisper — hear a short announcement when you answer a forwarded call, so you know it came through LimePhone before you speak.

• Available Days — limit when calls ring you; outside those days calls follow your after-hours handling. Workspace-wide schedules live in Settings → Business hours.

If calls aren't reaching you

Work through Call issues — the most common causes are routing pointed at voicemail, a disabled ring device, and business-hours settings.