> For the complete documentation index, see [llms.txt](https://docs.limephone.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limephone.io/calls-and-messages/voicemails.md).

# Voicemails

Find, listen to, and get notified about the voicemails callers leave on your numbers.

## When callers reach voicemail

A caller reaches voicemail when nobody (and no AI Receptionist) answers. Voicemail is set up per phone number in **Settings → Phone numbers** (select the number to edit it) — turn it on or off and set the greeting, either as text-to-speech or an uploaded MP3/WAV recording. How long a number rings before voicemail picks up is part of that number's **Call routing** settings. See Voicemail for setup.

## The Visual Voicemail page

The dedicated voicemail view lives at [dashboard.limephone.io/voicemails](https://dashboard.limephone.io/voicemails) — there's no sidebar entry yet, so open that URL directly. At the top you get counters for **New**, **Read**, and **Archived** messages; below, the full list. There you can:

* **Play** each voicemail — playing a new message automatically marks it read — and **read its transcription**.
* **Search** by caller name, phone number, or any words in the transcription.
* **Filter** by status (new / read / archived) and by date (**today**, **this week**, **this month**).
* **Work in bulk** — select several (or select all) and **Mark Read**, **Archive**, or **Delete** them together.

Deleting is permanent; archiving just moves a message out of the active list, and archived messages remain searchable under the archived filter.

## Voicemails also appear in

* **Call Logs** — filter the call history by voicemail status to see them alongside the rest of your calls. From a voicemail's entry you can play the recording, call the person back, or send them a text. See Call Logs & Activity.
* **Activity** — new voicemails show up in your Activity feed, alongside missed calls and new texts.

## Notifications

New-voicemail alerts follow your personal notification preferences — configure email, SMS, and push channels in **Settings → Notifications** (under *Your account*).

## FAQ

**A voicemail has no transcription — why?** Transcription can be disabled in that number's voicemail settings, and very short, silent, or poor-audio messages may not produce a useful transcript. The recording itself is still there to play.

**Does opening the page mark everything read?** No — a voicemail is marked read when you play it (or when you select it and use **Mark Read**). The **New** counter only drops as you actually listen.

**Can I get a voicemail back after deleting it?** No — delete is permanent. If you might need a message later, **Archive** it instead; it stays searchable and playable.

**Callers say they can't leave a message.** Check that voicemail is enabled on the number they called (**Settings → Phone numbers** → select the number), and that calls aren't being forwarded to an external phone whose own voicemail picks up first.