Port your existing number

Porting Your Number to LimePhone: A Step-by-Step Guide

Keep your current phone number when you switch to LimePhone. This guide will walk you through the porting process, incorporating best practices for a seamless transition.

Step 1: Gather Your Information

Before starting, collect the following:

• Current Carrier Details: Your current provider's name and your account number.

• Number Details: The phone number you want to port and its associated billing telephone number (BTN).

• Authorization: A signed Letter of Authorization (LOA) from the authorized user on the account.

Step 2: Initiate the Port

Contact LimePhone customer support or use their online portal to start the porting process. Submit the information from Step 1, including the signed LOA.

• Note: LimePhone may charge a porting fee upto $30 per number.

Step 3: Review and Confirm

LimePhone will review your request and verify your information. You may need to confirm some details. Double-check everything to avoid delays.

Step 4: Await Porting Completion

Porting usually takes a few business days. LimePhone will give you an estimated completion date. Your current service should remain active during this time.

Step 5: Test Your Ported Number

Once the port is complete, test your LimePhone number by making and receiving calls and texts. Contact LimePhone support if you have any issues.

Best Practices for a Smooth Port

• Start Early: Begin the process well in advance to prevent service interruptions.

• Double-Check Details: Ensure all information provided to LimePhone is accurate.

• Maintain Current Service: Keep your existing service active until the port is finished.

• Test Thoroughly: Verify that your ported number works correctly on LimePhone.

• Communicate: Stay in touch with LimePhone throughout the process and ask any questions you have.

Additional Tips

• Unlock Your Number: If your number is locked, contact your current provider to unlock it before porting.

• Check Eligibility: Confirm that your number is eligible for porting. Some landlines or VoIP numbers might not be portable.

• Timing: Consider initiating the port during off-peak hours or days to potentially expedite the process.

By following this guide, you can smoothly transition your number to LimePhone and enjoy all its features without interruption.

Need Help?

If you have any questions or encounter any problems, don't hesitate to reach out to LimePhone support.