> For the complete documentation index, see [llms.txt](https://docs.limephone.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limephone.io/getting-started/welcome-to-limephone.md).

# Welcome to LimePhone

This page gives you a quick tour of what LimePhone is, what you can do with it, and what to check before your first call.

## What is LimePhone?

LimePhone is an AI-powered business phone platform. You get virtual phone numbers (local and toll-free, in 25+ countries), calling and SMS/MMS from any browser or device, an AI Receptionist that answers calls for you, and a REST API for building your own integrations. Everything runs from the web app at [dashboard.limephone.io](https://dashboard.limephone.io).

With LimePhone you can:

* Make and receive calls in your browser with the web dialer, or forwarded to your own phone. (An Android app is also available.)
* Send and receive SMS/MMS from the **Inboxes** section in the sidebar — each of your numbers has its own inbox — and run bulk SMS campaigns (available on higher plans).
* Let the AI Receptionist answer, screen, and route calls when you can't.
* Keep every call in Call Logs with recordings, transcripts, and notes.
* Organize the people you talk to in Contacts, and invite teammates to share your numbers (Settings → Members).
* Track usage in Analytics (on eligible plans) and automate with Webhooks and the [API](https://docs.limephone.io/api-reference).
* Find anything fast with **Search** in the sidebar, and catch missed activity in the **Activity** bell (your notification center).

## Common uses

**Personal:** a second number that keeps your personal one private, separate lines for work and life, a local number while traveling, cheaper international calling.

**Business:** a dedicated customer-support line, numbers per team or campaign for call tracking, call forwarding across a remote team, toll-free numbers, business texting, and a switchboard/IVR front door for your company.

## Prohibited use

LimePhone may not be used for:

* **Receiving OTP / verification codes.** Virtual numbers often can't receive bank or 2FA one-time passwords, and LimePhone does not support this use.
* **Spam or cold-call dialing.** Sales cold calling, call-center dialing, high-volume automated calling, and any spam or fraudulent use are against our fair-usage policy and can lead to suspension or termination.

## Other limits to know

* **Emergency services:** virtual numbers may not work with emergency calling (911/999).
* **US texting:** sending SMS in the United States requires 10DLC registration (Settings → Trust center). Unregistered US traffic is filtered by carriers.
* **KYC:** depending on the country, you may need to provide identity or business documents before a number is issued (Settings → Trust center).
* **Call recording:** may require the other party's consent depending on jurisdiction — check your local regulations.
* **Porting and international calls** can be subject to carrier and regulatory restrictions.

## System requirements

* Use a modern **Chrome or Edge** browser — Safari and Firefox are not supported for calling.
* Allow microphone access when the browser asks.
* Use a stable internet connection; for the best call quality, prefer wired or strong Wi-Fi and a router that supports QoS. See the Troubleshooting section for network speed and audio-setup details.

## Next steps

1. [Set up your workspace](/getting-started/set-up-your-workspace.md)
2. [Make your first call](/getting-started/make-your-first-call.md)
3. [Receive your first call](/getting-started/receive-your-first-call.md)
4. [Send your first text](/getting-started/send-your-first-text.md)

Need help? Email <support@limephone.io> or open **Ask LimeAI** in the dashboard.