Call recording

Record calls on a number for training, quality, and compliance — and find the recordings later in Call Logs.

Enable recording on a number

Recording is set per number — enable it on each number you want recorded.

1. Open Settings → Phone numbers and select the number. Its settings are organized into tabs: General, Call routing, Users, and Call recording.

2. On the Call recording tab, turn on Auto-record calls — "Automatically record all calls to and from this number". Both incoming and outgoing calls are covered.

3. Optionally turn on Call recording notification — an audible notification played when recording starts and stops.

Both toggles save immediately when flipped — no separate save button. If a save fails, the toggle snaps back to its previous position, so what you see always reflects what's actually set.

The number's deeper Manage settings page has an expanded Call Recording card:

Setting	What it does
Enable call recording	Master switch — record all incoming and outgoing calls
Record both parties	Include both caller and receiver audio in the recording
Play recording announcement	Tells callers "This call may be recorded" (required for consent in some regions)

The extra options only appear once the master switch is on, and this card has its own Save Changes button.

Where recordings live

Recordings are saved with each call in Call Logs, where you can play or download them alongside the call's transcript and notes.

Consent

Call recording laws vary by jurisdiction — many places require you to tell callers they're being recorded, and some (including several US states) require consent from all parties. The Call recording notification / Play recording announcement settings are the built-in way to do this: callers hear that recording is on before the conversation starts. Check the regulations that apply to you and your callers — the caller's location can matter, not just yours — before enabling recording.

FAQ

Does turning on recording affect calls answered by the AI Receptionist? AI Receptionist calls come with their own recordings and transcripts in Call Logs regardless of this setting — the per-number toggle governs regular calls to and from the number.

Can I record just one direction, or one teammate's calls? No — Auto-record calls applies to all calls on that number, both directions. The only per-recording control is Record both parties, which decides whether both sides of the audio are captured.

I flipped the toggle but it jumped back off. What happened? The save failed (usually a connectivity blip or missing permission) and the UI rolled back rather than showing a state that isn't real. Try again; only workspace admins can change number settings.

Are recordings kept forever? Recordings stay attached to their calls in Call Logs. Download anything you need to retain under your own compliance policy — and delete calls you're not allowed to keep.