> For the complete documentation index, see [llms.txt](https://docs.limephone.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limephone.io/phone-numbers/call-routing.md).

# Call routing

Decide where incoming calls to each number go, how long they ring, and what happens when nobody answers.

## Routing destinations

Open **Settings → Phone numbers**, select the number, and pick a destination on the **Call routing** tab:

* **Voicemail** — send callers straight to voicemail.
* **Account owner** — ring you.
* **Team member** — ring a specific teammate.
* **Team** — ring a group of teammates.
* **AI Voice Agent** — let your AI Receptionist answer.
* **External number** — forward to an outside phone number.

Only workspace admins can change routing.

## Ring timeout and retries

On the number's deeper settings page (**Manage settings**), set how long each ring attempt lasts and how many times it retries before the call falls through to the fallback — typically voicemail. A shorter timeout gets callers to a message faster; a longer one gives your team more time to answer.

## Prefer an AI Receptionist over a phone menu

Instead of making callers press buttons, route the number to your **AI Receptionist** — it answers in natural language, screens and routes calls, and takes messages. It's the modern switchboard: faster answers for callers, fewer manual transfers for your team, and call analytics in **Analytics**.

For advanced setups, an IVR menu destination is also available — contact support and we'll help you configure it.

## Tips

* **Give every number a fallback** — voicemail or the AI Receptionist, so no call is lost (see [Voicemail](/phone-numbers/voicemail.md)).
* **Set hold music and a connect greeting** on the number so waiting callers stay engaged (see [Manage a number](/phone-numbers/manage-a-number.md)).
* **Review Analytics regularly** — check how calls are routed and answered, and adjust as needed.

## Need help?

Email <support@limephone.io> or ask **Ask LimeAI** in your dashboard.