Manage a number
Configure everything about one phone number — its name, routing, sharing, recording, greeting, voicemail, and more.
Each number has two places to configure it:
The settings card — open Settings → Phone numbers and select the number. Tabs: General, Call routing, Users, and Call recording.
The deeper settings page — open it from the number, or from the sidebar: Inboxes → ⋯ (three dots) → Manage settings. This holds the connect greeting, hold music, voicemail, SMS auto-reply, and advanced routing.
Each number is managed individually, and only workspace admins can change number settings.
Icon and name (General tab)
Give the number an icon and a name that make it easy to identify — "Sales line", "Support UK". The name appears wherever the number shows up in your dashboard.
Status (General tab)
Enable or disable the number instantly. A disabled number stops taking calls and messages until you switch it back on.
International calling and messaging (General tab)
Toggle whether this number can place international calls and send international messages.
Share with teammates (Users tab)
Share the number with members of your workspace. Users can see and use this inbox from the side menu — they can view its calls and messages and use the number to make calls. Manage your teammates themselves in Settings → Members.
Routing (Call routing tab)
Choose where incoming calls to this number go:
Voicemail — send callers straight to voicemail.
Account owner — ring you.
Team member — ring a specific teammate.
Team — ring a group of teammates.
AI Voice Agent — let your AI Receptionist answer.
External number — forward to an outside phone number.
See Call forwarding for how each teammate chooses where they pick up, and Call routing for ring timeouts and fallbacks.
Call recording (Call recording tab)
Record calls on this number — see Call recording.
On the Manage settings page
Open the deeper per-number page (from the number, or Inboxes → ⋯ → Manage settings) for:
Connect greeting
A short message played to the caller before their call is connected — separate from the voicemail greeting. Choose none, text-to-speech, or an audio file by URL.
Hold music
Play music while callers wait. Use the organization default or a custom audio file by URL.
Voicemail
Enable voicemail and set the greeting — full details in Voicemail.
SMS auto-reply
Send an automated text after calls or messages. Each trigger has its own customizable message:
After a call
After a missed call
After an incoming SMS
After an SMS outside business hours
After a call outside business hours
After a voicemail outside business hours
US numbers need 10DLC registration (Settings → Trust center) before auto-responses will reliably deliver.
Advanced routing
Fine-tune ring timeouts and fallbacks — see Call routing.
Release a number
To delete a number, choose Release number from the number's menu on the Phone numbers page. Releasing a number is permanent: you lose access to all calls and messages associated with it, and the number itself may not be recoverable. Consider disabling the number instead if you might need it again.
Need help?
Email [email protected] or ask Ask LimeAI in your dashboard.