> For the complete documentation index, see [llms.txt](https://docs.limephone.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limephone.io/phone-numbers/number-orders-and-documents.md).

# Number orders and documents

Some numbers go live straight away. Others need documents or a carrier check first, depending on the country and the type of number.

To see your orders, go to **Settings → Phone numbers** and open **Advanced Number Management**. Your orders are listed under **Number Orders**. While an order needs documents, **Verification** also appears in the sidebar.

On mobile, open **More → Numbers & Orders**. The wording there is different, so check the dashboard for the exact status.

## What each status means

| Status                                  | What it means                                                                                                                      | What you need to do                                                                                                        |
| --------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------- |
| **Pending**                             | We've received the order and are preparing what the carrier needs.                                                                 | Nothing yet.                                                                                                               |
| **Held until your account is approved** | Your account is still being reviewed. We set the number up once it's approved.                                                     | Finish verifying your email and phone. See [Account review](https://docs.limephone.io/billing-and-account/account-review). |
| **Awaiting KYC**                        | This country requires documents or an address before the number can be issued.                                                     | Open **Verification** in the sidebar, or **Trust Center** from the order, and upload what it asks for.                     |
| **Processing**                          | Your documents are with us or the carrier.                                                                                         | Usually nothing. Carrier checks typically take 1–7 business days. If we need anything else, we email you.                  |
| **Provisioned**                         | The number is active and ready to use.                                                                                             | Set who answers it. See [Call forwarding](https://docs.limephone.io/phone-numbers/call-forwarding).                        |
| **Rejected**                            | The order couldn't be completed. This status also appears when an order was closed because documents didn't arrive within 30 days. | Contact support. We'll tell you why and what to do next.                                                                   |
| **Cancelled**                           | The order was cancelled.                                                                                                           | Nothing.                                                                                                                   |

## Don't leave an order waiting for documents

We send reminders. If the documents still aren't completed **30 days** after the order, it's closed automatically. If that happens, upload the documents from **Verification** or contact support to restart it.

## What documents you'll need

It depends on the country and the type of number. The order shows exactly what's needed. Commonly:

* proof of identity for the account holder,
* proof of business registration,
* a proof of address, usually dated within the last 3 months (the order shows the exact limit),
* for some local numbers, an address in that country or city.

Tips for getting documents accepted the first time:

* **Legible.** All four corners visible. Scans work better than photos.
* **Current.** Within the date limit the order shows.
* **Consistent.** The same name and address on every document and on your account.
* **Unedited.** Don't crop, annotate or redact.

## Charged for a number that never went live?

Contact support with the number and the order date.

## Need help?

Email **<support@limephone.io>** with the number and the status you see.