> For the complete documentation index, see [llms.txt](https://docs.limephone.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limephone.io/phone-numbers/voicemail.md).

# Voicemail

Turn on voicemail for a number and set the greeting callers hear.

## Enable voicemail

1. Open the number's **Manage settings** page (from the number in **Settings → Phone numbers**).
2. In the **Voicemail** card, turn voicemail **on**. The greeting and notification options appear once it's enabled.

Voicemail is set per number — enable it on each number that should take messages.

## Choose a greeting

The **Custom greeting** field works two ways:

* **Type a message** — it's read to callers with AI **text-to-speech**.
* **Upload audio greeting** — upload an **MP3 or WAV file up to 5 MB**. Once uploaded you get an inline player to preview it, and a **Remove audio greeting** button to go back to text.

Remember to save after changing the greeting — uploads aren't applied until you save. If you set nothing, callers hear the default greeting.

The Voicemail card also has toggles for **email notifications** and **transcription** for messages left on this number.

## Your personal voicemail greeting

Separately from per-number greetings, **Settings → Call Settings** (under *Your account*) has a **Voicemail Settings** card with a **Greeting Type** selector: the default greeting, a **Custom Greeting Message** converted with AI text-to-speech, or **Upload recording** (MP3/WAV, max 5 MB, with an audio preview). This is the greeting for calls routed to *you*.

## How long calls ring first

The ring timeout and retries in the number's Call routing settings decide how long a call rings before it goes to voicemail. To skip ringing entirely, set the number's **Routed To** destination to **Voicemail** — every call goes straight to the greeting.

## Where voicemails appear

* **Voicemails** — every message in one place, with playback and transcriptions (see Voicemails).
* **Call Logs** — the voicemail attached to its call record, alongside any recording or transcript.
* **Notifications** — tune what you're alerted about in **Settings → Notifications**.

## FAQ

**My uploaded greeting isn't playing — what did I miss?** Two usual causes: the file exceeded the 5 MB limit (the upload is rejected with a "file too large" message), or you uploaded but didn't save. The card confirms an upload with "Click Save Changes to apply" — the greeting is live only after saving.

**Can each number have a different greeting?** Yes — the greeting lives in each number's own Voicemail card. A support line and a sales line can say different things.

**What audio formats work?** MP3 and WAV, up to 5 MB. Keep greetings short — under 30 seconds is a good rule.

**Callers say voicemail never picks up.** Check that voicemail is enabled on that specific number, and look at the number's **Call routing** — if calls forward to an external phone, that phone's own voicemail may be answering first.