Call Quality Troubleshooting Guide

Having Call Quality Issues? Check out ways to improve the quality of calls

Let's look at the possible reasons and ways to resolve the issue.

If you're experiencing call quality issues with LimePhone, there are several possible solutions to identify and fix the problem. Here are some common call quality issues and their solutions:

1. Choppy or robotic sounding audio:

   • This issue is typically caused by jitter on the line. Follow the troubleshooting steps in the guide "Troubleshooting choppy or robotic call audio" to address this problem.

2. One-way or missing audio:

   • If one party can't hear the other during a call, you're experiencing one-way audio. Refer to the guide "Troubleshooting one-way call audio" to troubleshoot and resolve this issue.

3. Delayed audio:

   • Long delays in audio during a call are usually due to latency in the connection. The guide "Troubleshooting delayed call audio" provides steps to address this problem.

4. Echoed audio:

   • If the person you're talking to hears an echo of their own voice, the issue is likely related to hardware positioning or volume levels. Adjusting these settings should help resolve the problem.

5. Volume too loud or too quiet:

   • If you're having difficulty hearing or the audio is too loud, check the hardware positioning and volume levels. Adjust them accordingly for optimal call volume.

6. Static or background noise:

   • If you or the other person are experiencing audio interference, background noise, or call static, it may be caused by hardware positioning, placement, or volume levels. Ensure the hardware is properly positioned and adjust the volume levels as needed.

7. Dropped calls:

   • Abrupt hang-ups and unexpected call disconnections are indicative of dropped calls. Follow the troubleshooting steps outlined in the guide "Troubleshooting call dropping issues" to diagnose and resolve this problem.

By referring to the appropriate troubleshooting guides for each specific call quality issue you're experiencing, you can identify the root cause and implement the necessary solutions.

Solutions

Yes, connection problems can be a common cause of issues with LimePhone.

To address these issues, follow these steps:

Connection

1. Ensure a strong internet connection: LimePhone relies on a stable internet connection, whether it's WiFi or data. If your connection is weak or unreliable, it can affect your ability to make outgoing calls. Switching to another internet source, such as switching from WiFi to cellular data or vice versa, may help. If you're using WiFi, try resetting your router to resolve any potential connectivity issues.

2. Check for blocking extensions, firewalls, or VPNs: Sometimes, third-party extensions, firewalls, or VPNs can interfere with LimePhone's connection. Disable any such tools temporarily and test if the problem is resolved. If the issue is resolved after disabling them, you may need to adjust the settings of those tools to allow LimePhone's connection.

3. Verify call logs on another device: To determine if the problem is related to a connection issue, check your call logs using the LimePhone Dialer on another device. If you don't see any call log history, it indicates a connection problem preventing you from making calls. In this case, focus on resolving your connectivity issues, such as improving your internet connection or troubleshooting your network setup.

4. Consider the possibility of the destination being busy or unavailable: LimePhone tries to provide error messages when a call fails, but sometimes no error message is received from the other provider. In such cases, the issue may lie with the destination you're calling. The number could be temporarily unavailable to take calls or may have blocked your number. If you can call some numbers but not others, it's likely the problem is specific to the number you're calling. Verify the availability of the number before attempting to call again.

By following these steps, you can identify and resolve common connection-related issues with LimePhone, ensuring a smoother calling experience.

Check for LimePhone problems

While it's unusual, if we are having trouble connecting outgoing calls to some or all carriers, we'll let you know right away. You can also view all historical incidents on our Status Page.

LimePhone Support

If you have ruled out the above possible causes of the problem, please do not hesitate to contact our support team. We will be happy to help you clarify the problem.

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