Troubleshooting call dropping issues
If you're experiencing abrupt hang-ups and unexpected call disconnections, you may be dealing with dropped calls. Dropped calls can be caused by jitter on the line, which indicates a connection issue during the call. Here are some steps to diagnose and resolve the problem:
Jitter:
Check your internet connection: Even if your internet speed is usually fast, temporary throttling can lead to call quality issues. Try the following steps:
Switch to a different internet source, such as switching from WiFi to data or vice versa.
Reset your router if you're using WiFi.
Your device:
CPU-intensive programs: If you have CPU-intensive programs running in the background, they may affect call quality. Close these programs and see if it improves the situation.
Switch between mobile and desktop: Depending on your specific device, you may find that one works better with a weaker internet connection than the other.
Software crashing:
Reset your device: Sometimes, software issues on your device, including your browser or operating system, can cause call dropping. Try resetting your device to see if it resolves the problem.
Perform a hard reset: Completely restart your browser to ensure any temporary software issues are cleared.
If the above steps don't resolve the issue, it's important to gather more information for further investigation. Follow these steps:
If the problem occurs only with one specific contact, it's likely the issue is coming from their end.
If the issue happens with multiple contacts or in general, submit a request to LimePhone support with the following details:
Your LimePhone number.
Provide three numbers you were on a call with when the issue occurred.
Mention the approximate date and time of the call.
Specify which LimePhone app you were using (Web Browser, Android App, Dialer).
By providing this information, LimePhone support can investigate the dropped call issue more effectively and provide you with the necessary assistance.
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