Troubleshooting volume issues on calls

If you or your customers are experiencing call volume issues on LimePhone, whether the volume is too low or too loud, there are several steps you can take to address the problem.

Here's a guide to help troubleshoot call volume issues:

1. Disable speakerphone functionality: If you are using speakerphone mode, try disabling it and talk directly into the handset. Sometimes, speakerphone mode can affect call volume.

2. Use a headset or separate microphone: Consider using a headset or a separate microphone. These accessories can provide better audio quality and control over the volume.

3. Adjust device placement: If the call volume is too loud, try moving the device further away from the person speaking. If the volume is too low, move the person speaking closer to the device. Adjusting the placement can help optimize the volume levels.

4. Try a different computer or mobile device: If you have access to another computer or mobile device, try making calls from that device to see if the call volume is better. It could be a hardware-specific issue with your current device.

5. Power down and restart your device: Sometimes, a simple restart can resolve software-related issues. Completely power down your device and then turn it back on to see if the call volume improves.

If you have tried these solutions and are still experiencing call volume problems, you can submit a request for further assistance. When submitting the request, provide the following information:

• The LimePhone app you were using (Android, desktop, dialer)

• The device you were using for the call

• Whether you were using any headsets during the call

• Whether you were using speakerphone mode

By providing this information, LimePhone support can help troubleshoot the issue and provide additional guidance to resolve the call volume problems.