Analytics
See how your numbers are performing — call and message volume, answer rates, and trends over time.
Open Analytics in the left sidebar at dashboard.limephone.io. Analytics is available on plans that include it — if you don't see the page, check your plan in Settings → Billing.
Picking a time range
The range selector at the top offers: Today, Last 7 days, Last 4 weeks, Last 3 months, Last 12 months, Month to Date, Quarter to Date, and Year to Date. Every headline figure is compared to the previous period of the same length, so you can see at a glance whether things are trending up or down.
The tabs
Overview
Headline tiles — Calls, Answer rate, Messages, Missed calls — plus calls/messages over time, Agent performance, and a Lead pipeline breakdown
Calls
Call Outcomes & Quality (completed vs missed vs voicemail shares) and a Call Status Distribution
Messaging
Message volume, Unique Conversations, Response Time Metrics, and Peak Messaging Times
Activity
An Activity Heat Map of when calls and messages happen across the week
Call Center (teams)
Call volume breakdown and outcomes across the team
Queue (teams)
Agent performance and queue statistics
The Call Center and Queue tabs only appear for workspaces with multiple team members.
Answer rate is the share of incoming calls connected to a person or agent — calls that ended in voicemail or were missed don't count as answered.
How to use it
A rising Missed calls tile is the earliest sign you need more coverage — another member on the number, or an AI Receptionist covering busy hours.
A low Answer rate concentrated outside business hours (check the Activity heat map) points at your after-hours routing — review forwarding, voicemail, and Business hours.
Peak Messaging Times tells you when to staff the text inbox — response time is what callers-turned-texters judge you on.
For the detail behind the numbers — individual recordings, transcripts, and notes — use Call Logs.
FAQ
Why don't my Analytics totals match a count of rows in Call Logs? The tiles are scoped to the selected time range and compared period-over-period, while Call Logs shows everything matching its own filters. Set both to the same window before comparing.
What counts as "answered" in the answer rate? A call connected to a person or an AI agent. Voicemails and missed calls are excluded — so a night of voicemails lowers your answer rate even though callers technically "got through".
I don't see the Call Center or Queue tabs. Those appear only when your workspace has multiple members. Solo workspaces see Overview, Calls, Messaging, and Activity.
Can I export the data? There's no export on the Analytics page itself — for raw data, use Call Logs or pull it programmatically from the API (docs.limephone.io/api-reference).