Notifications
Choose how and where you're alerted about calls, messages, and activity in your workspace.
Go to Settings → Notifications (under Your account). The preferences come in two groups:
Channels
Email Notifications, SMS Notifications, Push Notifications
How alerts reach you
Events
New Leads, Message Replies, Campaign Updates
What you're alerted about
A channel toggle silences that entire delivery method; an event toggle silences that kind of alert across all channels. For an alert to arrive, both its event and at least one channel must be on.
These are your personal preferences — turning something off only silences it for you; other members keep their own settings. Notifications sent to a connected Slack channel are configured inside the Slack integration itself — see Integrations.
Push notifications on web and Android
To get real-time alerts for incoming calls and messages:
Web: turn on Push Notifications in Settings → Notifications, then allow notifications for dashboard.limephone.io when your browser asks. If you dismissed the browser prompt earlier, re-enable it from the browser's site settings for dashboard.limephone.io.
Android: open your device Settings → Apps → LimePhone → Notifications and make sure notifications are turned on.
Quiet without unsubscribing: Do Not Disturb
If you want silence for a while rather than permanently, use Do Not Disturb in Settings → Preferences instead of turning notifications off. While DND is active you choose what happens to incoming calls — sent to voicemail, rejected, or answered with an auto-reply SMS — and you can allow calls from your contacts or emergency bypass through. Your notification preferences stay intact for when you switch DND off.
Not receiving push notifications?
Check both sides: the Push Notifications toggle in LimePhone and the browser or device permission must be on.
Rule out connection issues: try switching between Wi-Fi and cellular data, and temporarily disable any VPN — VPNs can block the persistent connections push notifications rely on.
On Android, disable battery optimization for the LimePhone app if alerts arrive late.
Still stuck? Contact [email protected].
FAQ
I turned everything on but still get no emails. Check spam/junk for mail from limephone.io, and confirm the email address on your account (Settings → Profile) is one you actually read.
Will muting notifications stop my phone ringing for calls? No — these preferences govern alerts (email, push, SMS notifications), not call routing. To stop calls reaching you, use Do Not Disturb in Settings → Preferences or set your working hours in Settings → Availability.
Can an admin set notification defaults for the whole team? No — notification preferences are per member. Each person sets their own in Settings → Notifications.
Why do I get an alert my teammate doesn't? You each have independent settings. Have them check their own Settings → Notifications — one of their event or channel toggles is off.