How To Set This Up

Here's how to set up your new business switchboard

How to set up a virtual number business switchboard/IVR:

Setting up your virtual number business switchboard/IVR is easy. There are a number of different virtual phone service providers that offer this service. Simply configure your call routing and other settings.

Tips for using your virtual number business switchboard/IVR:

Use a professional greeting: Your IVR greeting should be professional and welcoming. It should also be clear and concise, and easy for customers to understand.
Keep your options simple: Don't overwhelm your customers with too many options. Make it easy for them to select the desired department or extension.
Use music or hold messages: If a customer has to wait on hold, play music or helpful messages to keep them engaged.
Monitor your calls: Review your analytics regularly to see how your calls are being routed and answered. Make adjustments as needed to improve your customer service.

Using Limephone as a business switchboard or IVR can be a great way to improve your customer service and make your business look more professional.

Go to Numbers and select 'Manage'.

Scroll to 'Where should we forward incoming calls?'

Select from the following:

Using the drop down boxes, configure the route of calls.

Changes will automatically be updated and saved.

Important Information

This function is only available to Admin Users