Troubleshooting choppy or robotic sounding call audio
If you or the person you're talking to are experiencing choppy or robotic call audio on LimePhone, it is likely caused by jitter on the line, which indicates a connection issue.
Here are some steps to diagnose and resolve the issue:
Check your internet connection: Even if your internet connection is generally fast, temporary throttling or network issues can impact call quality. Try the following steps to resolve jitter:
If you're using WiFi, reset your router.
Switch to a different internet source, such as switching from WiFi to cellular data or vice versa.
Check your device: Sometimes, the issue may be related to your device. Here are a few things you can do to improve call quality:
Close any CPU-intensive programs running in the background that may affect your device's performance.
Try switching between different devices (e.g., mobile and desktop) to see if one works better with your current internet connection.
Completely power down your device and then restart it. This can help refresh the system and potentially resolve any software-related issues.
If the above steps do not solve the problem, further investigation may be required. If the issue is only occurring with one specific contact, it is likely that the problem is on their end.
For all other issues related to choppy or robotic call audio, you can submit a request to LimePhone support. Make sure to include the following information in your request:
Your LimePhone phone number.
The phone numbers of three contacts with whom you experienced the call quality issue.
The approximate date and time of the affected calls.
The LimePhone app you were using (e.g., Android App, desktop, dialer).
By providing this information, LimePhone support will be able to investigate the issue more effectively and provide appropriate assistance.
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