Troubleshooting delayed call audio
If you're experiencing long delays in audio during LimePhone calls, it is likely due to latency in the connection. Latency can be caused by various factors.
Here are some steps to address delayed call audio:
Check your internet connection: Although your internet connection may generally be fast, temporary throttling or network issues can lead to call quality problems. Try the following steps to resolve potential latency issues:
If you're using WiFi, reset your router.
Switch to a different internet source, such as switching from WiFi to cellular data or vice versa.
Check your device: Sometimes, the issue may be related to your device. Here are a few things you can do to improve call quality:
Close any CPU-intensive programs running in the background that may be affecting your device's performance.
Try switching between different devices (e.g., mobile and desktop) to see if one works better than the other with your current internet connection.
Completely power down your device and then restart it. This can help refresh the system and potentially resolve any software-related issues.
If the above steps do not solve the problem, further investigation may be required. If the issue is only occurring with one specific contact, it is likely that the problem is on their end.
For all other issues related to delayed call audio, you can submit a request to LimePhone support. Make sure to include the following information in your request:
Your LimePhone number.
The phone numbers of three contacts with whom you experienced the delayed audio issue.
The approximate date and time of the affected calls.
The LimePhone app you were using (e.g. Android, desktop, dialer).
Specify whether the audio delay persisted throughout the entire call.
By providing this information, LimePhone support will be able to investigate the issue more effectively and provide appropriate assistance.
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