Call Routing and IVR

Here's how to set up Call Routing and IVR

Go to Numbers and select 'Manage'.

Scroll to 'Where should we forward incoming calls?'

Select from the following:

• Platform

• Team

• User

• Voicemail

• IVR

Using the drop down boxes, configure the route of calls.

Changes will automatically be updated and saved.

Important Information

This function is only available to Admin Users

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