LimePhone
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  • 👋Everything You Need To Know
    • ⚙️System & Browser Requirements
      • Browser + System Requirements
      • Network Speed
      • Supporting QoS
      • Setting Up Microphone + Speakers
    • Restrictions
    • 💡Use Cases
      • A Second Phone Number
        • How To Set This Up
        • Second Phone Number Features
        • How To Use
          • Make and receive calls
          • Send and receive SMS
          • Share your number with users
          • Forward calls to any number
          • Personalize your voicemail
      • A Business Virtual Number
        • How To Set This Up
        • Business Virtual Phone Features
        • How To Use
          • Make and receive calls
          • Send and receive SMS
          • Share your number with users
          • Forward calls to any number
          • Personalize your number
      • A Business Switchboard / IVR
        • How To Set This Up
      • For Business Texting
        • How to set up Business SMS
        • How to set up Bulk SMS
          • Create + Manage Lists
          • Send Bulk SMS
          • Track Campaigns
      • For Call Tracking
        • How To Set This Up
        • Call Tracking Features
      • For Outbound Calling
        • How To Set This Up
        • Outbound Calling Features
        • How To Use
  • 🚀Getting Started
    • 🙋‍♂️Setup Your Personal Account
      • Setup Call Forwarding
      • Invite A Team Mate (Optional)
      • Set Your Notifications
      • Setup Personal Working Hours
      • Setup Business Hours
      • Connect Your Calendar (Optional)
    • Add Additional Users To Your Account
    • ✅User Panel Guide
      • Making Your First Call
        • Making Calls From Your Desktop
        • Making calls from your Mobile Browser
        • Making Calls From Your Android App
        • Web Dialer
      • Receiving Your First Call
      • 🆕CRM
        • Managing Calls + Leads
          • Types Of Calls + Leads
          • Call + Lead Management
          • Call + Lead Qualification
          • Call + Lead Filtering
          • Tags and Segments
        • 🆕Managing Leads + Contacts
          • 🆕Types of Leads
          • 🆕CRM Management
          • 🆕Lead Qualification
          • 🆕Manually Adding A Lead Or Contact
          • 🆕Your Pipeline
          • 🆕Lead Filtering
          • 🆕Tags and Segments
      • Your Dashboard
  • Phone Numbers
    • Buy a new Number
      • Purchasing A New Number
      • Adding Additional Numbers
    • Setup Call Forwarding
      • Call Forwarding and Extensions
    • Voicemail
    • Setting Caller ID
    • Setup Call Recording
    • Business Hours
    • Transfer an existing number to LimePhone
    • Advanced Features
    • Outgoing SMS (10DLC Registration)
    • Webooks for Virtual Numbers
  • Explore Features
    • Campaign
      • Send Bulk SMS
      • Track Campaigns
    • Contacts
      • Create + Manage Lists
    • Analytics
    • Inbox
    • Meeting Links
      • Managing Your Meetings Page
      • Direct Call + Meeting Links
    • 🔄Integrations
      • Slack for LimePhone
    • Inbound Webhooks
    • Outbound Webhooks
  • Account & Billing
    • Managing Subscription
      • Managing Payment Methods
      • Cancelling Your Subscription
      • Adding Calling/SMS Credits
    • Resetting Your Password
    • Notifications
    • Business Hours
  • 🖥️Video Guides
  • Troubleshooting
    • ⚠️Troubleshooting + Support
      • Troubleshooting Calls
        • Outbound Calls Not Connecting
        • Why is my call showing up as failed?
        • Incoming calls are going straight to missed
        • Incoming calls are disconnected immediately upon answering
        • Troubleshooting call dropping issues
        • Call Quality Troubleshooting Guide
        • My caller ID name (CNAM) is not working
        • Troubleshooting call audio static and other audio interference
        • Troubleshooting volume issues on calls
        • Troubleshooting echoing call audio
        • Troubleshooting delayed call audio
        • Troubleshooting choppy or robotic sounding call audio
        • Troubleshooting one-way call audio
      • Troubleshooting Messages
        • Outbound messages are not delivering
        • Outbound messages are not delivering, but showing as delivered
        • I'm not receiving text messages on my LimePhone number
        • Preventing your messages from being filtered as spam
        • File size limits and picture quality for picture messaging (MMS)
      • Other Troubleshooting
        • What you can do if you're receiving spam calls
        • I'm not receiving verification codes on LimePhone
        • I’m receiving the error “Could not establish a connection. Try again momentarily.”
        • I’m not receiving push notifications
      • Support
        • Reaching out to Support
        • How do I report a bug?
        • How do I request new features?
  • Trials
    • Upgrade Your Trial
    • ✅Activate Your Trial
    • Trial Users - Read Me
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  1. Troubleshooting
  2. Troubleshooting + Support
  3. Troubleshooting Messages

Preventing your messages from being filtered as spam

To increase the chances of your messages being delivered without being filtered by the receiving carrier, it's important to follow best practices and ensure compliance with messaging guidelines.

Here are some steps you can take to reduce the risk of message filtering:

  1. Obtain Consent: Before sending messages to your clients, ensure that they have explicitly consented to receiving communications from you. Keep a record of this consent, such as a physical document or a timestamp of online sign-up.

  2. Provide Opt-Out Option: Include opt-out information in your initial message to clients. Inform them of how they can unsubscribe or opt-out of receiving further messages from you. For example, you can include a message like "Reply STOP to unsubscribe." LimePhone provides features to facilitate opt-ins and opt-outs, which you can learn more about in their help articles.

  3. Clearly Identify Yourself: When contacting clients for the first time, clearly state your identity. For instance, you can say, "Hey there, this is Ty from LimePhone." Identification is necessary in the initial message only.

  4. Avoid Spam and Unwanted Content: Ensure that your message content is free from spam, unwanted, or illegal content. Examples of content to avoid include messages related to cannabis, prescription medication, fraudulent activities, phishing attempts, malware or viruses, hate speech, harassment, or abusive language.

Best practices

  • Avoid sending suspicious links, especially if you're using URL shorteners.

  • Refrain from sending the same message content to a large number of contacts.

  • Keep your messages concise and avoid excessive length.

  • Avoid using marketing-specific language that may be flagged as spam.

  • Exercise caution when sending a high volume of messages to a client with whom you don't have prior communication history.

If you believe that your messages are being mistakenly filtered by the carrier, you can submit a request to the support team. In your request, provide a brief explanation of how your clients opted to be contacted by you and include a summary of your business use case.

LimePhone's support team will assist you further in addressing the issue.

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Last updated 1 year ago

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