LimePhone
Admin DashboardSupportDialerAndroid AppKnowledgebaseCheck Number Availablity
  • 👋Everything You Need To Know
    • ⚙️System & Browser Requirements
      • Browser + System Requirements
      • Network Speed
      • Supporting QoS
      • Setting Up Microphone + Speakers
    • Restrictions
    • 💡Use Cases
      • A Second Phone Number
        • How To Set This Up
        • Second Phone Number Features
        • How To Use
          • Make and receive calls
          • Send and receive SMS
          • Share your number with users
          • Forward calls to any number
          • Personalize your voicemail
      • A Business Virtual Number
        • How To Set This Up
        • Business Virtual Phone Features
        • How To Use
          • Make and receive calls
          • Send and receive SMS
          • Share your number with users
          • Forward calls to any number
          • Personalize your number
      • A Business Switchboard / IVR
        • How To Set This Up
      • For Business Texting
        • How to set up Business SMS
        • How to set up Bulk SMS
          • Create + Manage Lists
          • Send Bulk SMS
          • Track Campaigns
      • For Call Tracking
        • How To Set This Up
        • Call Tracking Features
      • For Outbound Calling
        • How To Set This Up
        • Outbound Calling Features
        • How To Use
  • 🚀Getting Started
    • 🙋‍♂️Setup Your Personal Account
      • Setup Call Forwarding
      • Invite A Team Mate (Optional)
      • Set Your Notifications
      • Setup Personal Working Hours
      • Setup Business Hours
      • Connect Your Calendar (Optional)
    • Add Additional Users To Your Account
    • ✅User Panel Guide
      • Making Your First Call
        • Making Calls From Your Desktop
        • Making calls from your Mobile Browser
        • Making Calls From Your Android App
        • Web Dialer
      • Receiving Your First Call
      • 🆕CRM
        • Managing Calls + Leads
          • Types Of Calls + Leads
          • Call + Lead Management
          • Call + Lead Qualification
          • Call + Lead Filtering
          • Tags and Segments
        • 🆕Managing Leads + Contacts
          • 🆕Types of Leads
          • 🆕CRM Management
          • 🆕Lead Qualification
          • 🆕Manually Adding A Lead Or Contact
          • 🆕Your Pipeline
          • 🆕Lead Filtering
          • 🆕Tags and Segments
      • Your Dashboard
  • Phone Numbers
    • Buy a new Number
      • Purchasing A New Number
      • Adding Additional Numbers
    • Setup Call Forwarding
      • Call Forwarding and Extensions
    • Voicemail
    • Setting Caller ID
    • Setup Call Recording
    • Business Hours
    • Transfer an existing number to LimePhone
    • Advanced Features
    • Outgoing SMS (10DLC Registration)
    • Webooks for Virtual Numbers
  • Explore Features
    • Campaign
      • Send Bulk SMS
      • Track Campaigns
    • Contacts
      • Create + Manage Lists
    • Analytics
    • Inbox
    • Meeting Links
      • Managing Your Meetings Page
      • Direct Call + Meeting Links
    • 🔄Integrations
      • Slack for LimePhone
    • Inbound Webhooks
    • Outbound Webhooks
  • Account & Billing
    • Managing Subscription
      • Managing Payment Methods
      • Cancelling Your Subscription
      • Adding Calling/SMS Credits
    • Resetting Your Password
    • Notifications
    • Business Hours
  • 🖥️Video Guides
  • Troubleshooting
    • ⚠️Troubleshooting + Support
      • Troubleshooting Calls
        • Outbound Calls Not Connecting
        • Why is my call showing up as failed?
        • Incoming calls are going straight to missed
        • Incoming calls are disconnected immediately upon answering
        • Troubleshooting call dropping issues
        • Call Quality Troubleshooting Guide
        • My caller ID name (CNAM) is not working
        • Troubleshooting call audio static and other audio interference
        • Troubleshooting volume issues on calls
        • Troubleshooting echoing call audio
        • Troubleshooting delayed call audio
        • Troubleshooting choppy or robotic sounding call audio
        • Troubleshooting one-way call audio
      • Troubleshooting Messages
        • Outbound messages are not delivering
        • Outbound messages are not delivering, but showing as delivered
        • I'm not receiving text messages on my LimePhone number
        • Preventing your messages from being filtered as spam
        • File size limits and picture quality for picture messaging (MMS)
      • Other Troubleshooting
        • What you can do if you're receiving spam calls
        • I'm not receiving verification codes on LimePhone
        • I’m receiving the error “Could not establish a connection. Try again momentarily.”
        • I’m not receiving push notifications
      • Support
        • Reaching out to Support
        • How do I report a bug?
        • How do I request new features?
  • Trials
    • Upgrade Your Trial
    • ✅Activate Your Trial
    • Trial Users - Read Me
Powered by GitBook
On this page
  • Important note
  • Need help?

Was this helpful?

  1. Everything You Need To Know
  2. Use Cases
  3. A Second Phone Number

How To Use

Here's how to use the main features of your second number...

PreviousSecond Phone Number FeaturesNextMake and receive calls

Last updated 1 year ago

Was this helpful?

Enabling your LimePhone virtual number features couldn't be more simple, utilizing features such as calling, sms and voicemail with one click.

Let's take a look around...

2. Send and receive SMS

3. Share your number with users

4. Forward calls to any number

5. Personalize your voicemail

Go to in your Dashboard and click 'Manage'.

Manage the following advanced features within 'Manage' Number:

  • Phone Menu

What do you call this number?

We suggest use a unique name that will help you to easily identify this number.

  • Phone Status

Phone number status This feature allows you to enable or disable current number instantly.

  • Call Recording

Activate this feature to get a recording of each inbound and outbound call. The recordings will be saved in your call logs.

  • Users

Share your number with Users. Once you have shared your number, the user can see and use this inbox from the side menu, receive all notifications by default, and view all calls and messages. Use this number to make calls.

  • Notes

Add any additional notes or information relating to your number for internal use.

  • Call Forwarding

Where should we forward incoming calls to?

Tell us where should we route incoming calls made to your number.

IVR Phone menu Configure a custom phone menu for callers can navigate.

Option are triggered by keypad and voice commands, and can route to other team members in you workspace, or even to external phone numbers.

Choose from routing calls to your virtual number to the platform, users, teams, voicemail and IVR.

  • Voicemail

Customize your phone number's voicemail

Control what is played when calls are missed, voicemail delay, and time delay before calls are transferred to voicemail.

  • Greeting Message

Ensure a professional business greeting message with one click.

Example: Hi! Thanks for calling. For sales, press 1 or say sales. For support, press 2 or say support.

  • Hold Music

Enable Hold Music while callers are on hold, callers will hear music which you can choose. Use the default music or to customise, uploaded files can be a maximum of 3MB in size. Accepted file formats: mp3, aiff, wav, flac.

  • Call Transcripts

Enable call transcripts to read details from your calls without the need to listen to the entire call recording.

  • Business Hours

Set office hours during which people can call your phone number. Outside of the office hours, the caller will hear an announcement, and if enabled will then be diverted to voicemail.

Choose your businesses timezone and your business hours.

Review or customize your 'After hours voicemail' message which is played when calls are missed after business hours/

  • Auto Response

Enable SMS auto replies after call.

This will send an automated text message at the end of each call, each can be fully customized for the following triggers:

  1. Auto replies after call

  2. Auto replies after missed call

  3. Auto replies after incoming SMS

  4. Auto replies after non business hours SMS

  5. Auto replies after non business hours calls

  6. Auto replies after non business hours voicemail

  • Webhook URL

Add a URL webhook linked to link your number.

  • Delete Phone Number

By deleting your phone number you will lose access to all messages and calls to your number.

Important note

This can only be accessed by Admin Users, each number is managed individually.

Need help?

Check out our detailed guide for your ideal call routing.

No problem, that's why we're here, !

Checkout our .

👋
💡
Call Flow
chat now
Video Guides
Numbers