LimePhone
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    • Restrictions
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      • A Second Phone Number
        • How To Set This Up
        • Second Phone Number Features
        • How To Use
          • Make and receive calls
          • Send and receive SMS
          • Share your number with users
          • Forward calls to any number
          • Personalize your voicemail
      • A Business Virtual Number
        • How To Set This Up
        • Business Virtual Phone Features
        • How To Use
          • Make and receive calls
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          • Share your number with users
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          • Personalize your number
      • A Business Switchboard / IVR
        • How To Set This Up
      • For Business Texting
        • How to set up Business SMS
        • How to set up Bulk SMS
          • Create + Manage Lists
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      • For Call Tracking
        • How To Set This Up
        • Call Tracking Features
      • For Outbound Calling
        • How To Set This Up
        • Outbound Calling Features
        • How To Use
  • 🚀Getting Started
    • 🙋‍♂️Setup Your Personal Account
      • Setup Call Forwarding
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      • Making Your First Call
        • Making Calls From Your Desktop
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      • 🆕CRM
        • Managing Calls + Leads
          • Types Of Calls + Leads
          • Call + Lead Management
          • Call + Lead Qualification
          • Call + Lead Filtering
          • Tags and Segments
        • 🆕Managing Leads + Contacts
          • 🆕Types of Leads
          • 🆕CRM Management
          • 🆕Lead Qualification
          • 🆕Manually Adding A Lead Or Contact
          • 🆕Your Pipeline
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      • Your Dashboard
  • Phone Numbers
    • Buy a new Number
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    • Voicemail
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    • Setup Call Recording
    • Business Hours
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  • Explore Features
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  • Troubleshooting
    • ⚠️Troubleshooting + Support
      • Troubleshooting Calls
        • Outbound Calls Not Connecting
        • Why is my call showing up as failed?
        • Incoming calls are going straight to missed
        • Incoming calls are disconnected immediately upon answering
        • Troubleshooting call dropping issues
        • Call Quality Troubleshooting Guide
        • My caller ID name (CNAM) is not working
        • Troubleshooting call audio static and other audio interference
        • Troubleshooting volume issues on calls
        • Troubleshooting echoing call audio
        • Troubleshooting delayed call audio
        • Troubleshooting choppy or robotic sounding call audio
        • Troubleshooting one-way call audio
      • Troubleshooting Messages
        • Outbound messages are not delivering
        • Outbound messages are not delivering, but showing as delivered
        • I'm not receiving text messages on my LimePhone number
        • Preventing your messages from being filtered as spam
        • File size limits and picture quality for picture messaging (MMS)
      • Other Troubleshooting
        • What you can do if you're receiving spam calls
        • I'm not receiving verification codes on LimePhone
        • I’m receiving the error “Could not establish a connection. Try again momentarily.”
        • I’m not receiving push notifications
      • Support
        • Reaching out to Support
        • How do I report a bug?
        • How do I request new features?
  • Trials
    • Upgrade Your Trial
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  1. Getting Started
  2. User Panel Guide
  3. CRM
  4. Managing Leads + Contacts

CRM Management

Here you will find how to manage leads and contacts with LimePhone

PreviousTypes of LeadsNextLead Qualification

Last updated 1 year ago

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We will take a close look at all aspects and functions of the Lead View within your Dashboard.

To view and manage all aspects of your Lead's journey, go to:

LimePhone Lead View

View Calls and Outbound Calls.

Calls can be filtered into Missed, Answered, Voicemails and All providing an overview of all leads.

The Filter panel gives an overview of your leads status.

Your Leads - Leads that have been assigned to you.

Unassigned - Leads yet to be assigned to a Team Member

All Assigned - All Leads assigned to Team Members

New - New Leads

Closed - Leads your have closed

Bad Fit - Leads that are not suitable

Favorites - Leads you have marked as favorites

You can are able to filter the view by Lead Owner, Agent, Call Type, Lead Score etc.

View each Lead at a glance with Date, Contact, Source, Owner, Qualification, Call Info including Call Recording Playback, Tags and Actions.

Lead Preview

Preview each Lead with a detailed insight at an immediate glance.

This allows you to multiple 'Quick Actions' depending on the Lead.

Quick Actions include Owner, Lead Score, Lead Interest, Lead Status, Lead Stage and Tags.

All of which can be instantly updated as your team connect with the Lead.

One click to Call, Callback or Send SMS.

View all Lead information including Lead Form & Data, Insights, Activities and Timeline to better make informed decisions.

Team can add additional notes directly from the Preview Panel.

Full Lead Profile

To view a Lead's Full Profile select the Lead Preview button, and select 'Full Profile.

Full Lead Profile provides a complete details view of each Lead.

Qualify the Lead as a Good or Bad fit.

You are able to Share the Lead, and change Owner, Score, Interest, Status, Lead Stage and Tags.

Add additional Tags to track your Leads.

All Lead activities, calls, emails, SMS, Logs and Team Updates.

Drop down sections allow you to quickly view Call Logs, Contact Info, Agent Feedback, Insight Info, Lead Device Data, UTM Info and a complete Customer Journey Summary.

LimePhone's Lead Section allows your team complete control at every stage, in each view.

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Dashboard > Leads