LimePhone
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  • 👋Everything You Need To Know
    • ⚙️System & Browser Requirements
      • Browser + System Requirements
      • Network Speed
      • Supporting QoS
      • Setting Up Microphone + Speakers
    • Restrictions
    • 💡Use Cases
      • A Second Phone Number
        • How To Set This Up
        • Second Phone Number Features
        • How To Use
          • Make and receive calls
          • Send and receive SMS
          • Share your number with users
          • Forward calls to any number
          • Personalize your voicemail
      • A Business Virtual Number
        • How To Set This Up
        • Business Virtual Phone Features
        • How To Use
          • Make and receive calls
          • Send and receive SMS
          • Share your number with users
          • Forward calls to any number
          • Personalize your number
      • A Business Switchboard / IVR
        • How To Set This Up
      • For Business Texting
        • How to set up Business SMS
        • How to set up Bulk SMS
          • Create + Manage Lists
          • Send Bulk SMS
          • Track Campaigns
      • For Call Tracking
        • How To Set This Up
        • Call Tracking Features
      • For Outbound Calling
        • How To Set This Up
        • Outbound Calling Features
        • How To Use
  • 🚀Getting Started
    • 🙋‍♂️Setup Your Personal Account
      • Setup Call Forwarding
      • Invite A Team Mate (Optional)
      • Set Your Notifications
      • Setup Personal Working Hours
      • Setup Business Hours
      • Connect Your Calendar (Optional)
    • Add Additional Users To Your Account
    • ✅User Panel Guide
      • Making Your First Call
        • Making Calls From Your Desktop
        • Making calls from your Mobile Browser
        • Making Calls From Your Android App
        • Web Dialer
      • Receiving Your First Call
      • 🆕CRM
        • Managing Calls + Leads
          • Types Of Calls + Leads
          • Call + Lead Management
          • Call + Lead Qualification
          • Call + Lead Filtering
          • Tags and Segments
        • 🆕Managing Leads + Contacts
          • 🆕Types of Leads
          • 🆕CRM Management
          • 🆕Lead Qualification
          • 🆕Manually Adding A Lead Or Contact
          • 🆕Your Pipeline
          • 🆕Lead Filtering
          • 🆕Tags and Segments
      • Your Dashboard
  • Phone Numbers
    • Buy a new Number
      • Purchasing A New Number
      • Adding Additional Numbers
    • Setup Call Forwarding
      • Call Forwarding and Extensions
    • Voicemail
    • Setting Caller ID
    • Setup Call Recording
    • Business Hours
    • Transfer an existing number to LimePhone
    • Advanced Features
    • Outgoing SMS (10DLC Registration)
    • Webooks for Virtual Numbers
  • Explore Features
    • Campaign
      • Send Bulk SMS
      • Track Campaigns
    • Contacts
      • Create + Manage Lists
    • Analytics
    • Inbox
    • Meeting Links
      • Managing Your Meetings Page
      • Direct Call + Meeting Links
    • 🔄Integrations
      • Slack for LimePhone
    • Inbound Webhooks
    • Outbound Webhooks
  • Account & Billing
    • Managing Subscription
      • Managing Payment Methods
      • Cancelling Your Subscription
      • Adding Calling/SMS Credits
    • Resetting Your Password
    • Notifications
    • Business Hours
  • 🖥️Video Guides
  • Troubleshooting
    • ⚠️Troubleshooting + Support
      • Troubleshooting Calls
        • Outbound Calls Not Connecting
        • Why is my call showing up as failed?
        • Incoming calls are going straight to missed
        • Incoming calls are disconnected immediately upon answering
        • Troubleshooting call dropping issues
        • Call Quality Troubleshooting Guide
        • My caller ID name (CNAM) is not working
        • Troubleshooting call audio static and other audio interference
        • Troubleshooting volume issues on calls
        • Troubleshooting echoing call audio
        • Troubleshooting delayed call audio
        • Troubleshooting choppy or robotic sounding call audio
        • Troubleshooting one-way call audio
      • Troubleshooting Messages
        • Outbound messages are not delivering
        • Outbound messages are not delivering, but showing as delivered
        • I'm not receiving text messages on my LimePhone number
        • Preventing your messages from being filtered as spam
        • File size limits and picture quality for picture messaging (MMS)
      • Other Troubleshooting
        • What you can do if you're receiving spam calls
        • I'm not receiving verification codes on LimePhone
        • I’m receiving the error “Could not establish a connection. Try again momentarily.”
        • I’m not receiving push notifications
      • Support
        • Reaching out to Support
        • How do I report a bug?
        • How do I request new features?
  • Trials
    • Upgrade Your Trial
    • ✅Activate Your Trial
    • Trial Users - Read Me
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  1. Everything You Need To Know
  2. System & Browser Requirements

Network Speed

Parameters and configuration requirements for networks, network devices, computers and VOIP phones.

PreviousBrowser + System RequirementsNextSupporting QoS

Last updated 1 year ago

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To ensure a smooth experience with LimePhone, we provide a set of requirements for the use of LimePhone platform.

1. Device Requirements

  • Google Chrome (check requirements )

  • Minimum 4 GB of RAM (8 GB recommended).

  • Intel Core i5 / AMD Ryzen 5 processor

2. Network Requirements:

You'll need to make sure that you have enough bandwidth to support the number of simultaneous calls you expect your agents to make. The bandwidth used is up to 100 kbps per phone call. Please note that this bandwidth only includes audio stream traffic for making and receiving calls. Other applications (such as email or CRM) need additional bandwidth, so more headroom is required.

It's not possible to determine the exact bandwidth you might need, but as a rough rule of thumb, 1 Mbps per person sharing the connection is a good start.

Strongly recommended tips:

  • When possible, use a wired network connection, rather than a Wi-Fi connection. This will generally provide a more consistent and better quality network connection. We recommend using at least a Cat 5e Ethernet cable (ideally a Cat 6). If your computer doesn't have an Ethernet port, you can use one of the following adapters on Windows or on macOS .

  • Open network ports in your router / firewall / antivirus software (advanced info in the table below).

Signaling
 Ports / Protocols 
  5060/TCP/UDP
  5061/TCP/UDP
  443/TCP
 
 IP's
  52.28.149.110
  3.126.196.144
  3.123.54.137 
  3.126.228.141
  18.185.153.45
  3.125.239.119

Media (IP / Required open ports)
  18.184.229.204      20000-60000/UDP
  18.184.39.118       20000-60000/UDP
  18.196.5.150        20000-60000/UDP
  18.192.27.156       20000-60000/UDP
  18.185.1.221        20000-60000/UDP
  18.159.223.190      20000-60000/UDP
  18.159.231.138      20000-60000/UDP
  54.93.46.18         20000-60000/UDP
  18.158.171.97       20000-60000/UDP
  34.226.162.125      20000-60000/UDP
  52.205.212.227      20000-60000/UDP
  3.224.54.77         20000-60000/UDP
  18.235.86.80        20000-60000/UDP
  3.211.114.146       20000-60000/UDP
  54.167.125.223      20000-60000/UDP
  54.197.244.243      20000-60000/UDP
  54.82.115.180       20000-60000/UDP
  13.250.189.114      20000-60000/UDP
  18.139.9.30         20000-60000/UDP
  122.248.207.25      20000-60000/UDP
  13.239.177.218      20000-60000/UDP
  13.54.42.132        20000-60000/UDP
  52.63.20.145        20000-60000/UDP
  • If your router supports Quality of Service (QoS), we strongly suggest prioritizing the ports and IPs mentioned above for your audio connection. It will increase call quality.

  • If you are using a VPN, we advise you to either completely deactivate the VPN or do not use it while using LimePhone.

  • WebRTC is supported natively in most modern browsers, however, LimePhone only officially supports Google Chrome. (Safari, Edge, and Firefox will also work but are not fully supported).

LimePhone specific domains:

limephone.io

This domain should be excluded from inspection/policing on ports 80 and 443 if your firewall blocks outbound connections by default.

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